Service Proposal Template
Version: 1.0
Last Updated: 2025-01-27
Owner: Sales
Status: Client Proposal Template
[CLIENT NAME] - DevOps infrastructure Automation Services Proposal
Prepared for: [Client Name]
Prepared by: Zixly Service Delivery
Date: [Current Date]
Valid Until: [Date + 30 days]
Executive Summary
Based on our discovery consultation, we recommend implementing DevOps automation services for [Client Name] to eliminate manual processes and improve operational efficiency. This proposal outlines our recommended service package, timeline, and investment.
Key Benefits
- Time Savings: [X] hours per week eliminated through automation
- Cost Reduction: $[X,XXX] annual labor cost savings
- Process Improvement: Streamlined workflows and reduced errors
- Platform Ownership: Complete control over your automation platform
Recommended Service Package
[PACKAGE NAME] Package
Investment: $[X,XXX] - $[X,XXX]
Timeline: [X] weeks
Best For: [Business size/type description]
What’s Included:
- DevOps infrastructure platform setup and configuration
- [X] custom workflows
- [X] system integrations
- User training and documentation
- [X] months support included
- Optional monthly management
Detailed Scope
Phase 1: Platform Setup (Week 1-2)
- DevOps infrastructure instance setup on your infrastructure
- Security hardening and backup configuration
- User account setup and permissions
- Initial workflow templates
Phase 2: Workflow Development (Week 3-[X])
- [Additional workflows as needed]
Phase 3: Integration Implementation (Week [X]-[X])
- [Additional integrations as needed]
Phase 4: Training & Handover (Week [X])
- User training sessions ([X] hours)
- Administrator training ([X] hours)
- Documentation review
- Support procedures
Investment Breakdown
| Service Component | Investment | Timeline |
|---|---|---|
| DevOps infrastructure Platform Setup | $[X,XXX] | 1-2 weeks |
| Custom Workflows ([X] workflows) | $[X,XXX] | [X] weeks |
| System Integrations ([X] integrations) | $[X,XXX] | [X] weeks |
| Training & Documentation | $[X,XXX] | 1 week |
| Support ([X] months) | $[X,XXX] | Ongoing |
| Total Investment | $[X,XXX] | [X] weeks |
Optional Add-Ons
- Monthly Management: $[X,XXX]/month
- Additional Workflows: $[X,XXX] each
- Stack Expansion: $[X,XXX] - $[X,XXX] per tool
Timeline & Milestones
Week 1-2: Platform Setup
- Infrastructure preparation
- DevOps infrastructure platform configuration
- Security setup
- Initial testing
Week 3-[X]: Workflow Development
- Workflow 1 development and testing
- Workflow 2 development and testing
- Workflow 3 development and testing
- Integration testing
Week [X]: Training & Handover
- User training sessions
- Documentation handover
- Go-live support
- Project completion
Success Metrics
Technical Metrics
- Platform uptime: 99.5%+
- Workflow execution success rate: 95%+
- Data sync accuracy: 99%+
- Response time: < 30 seconds average
Business Metrics
- Time savings: [X] hours per week
- Cost reduction: $[X,XXX] annually
- Error reduction: [X]% improvement
- Process efficiency: [X]% improvement
Support & Maintenance
Included Support ([X] months)
- Platform monitoring
- Issue resolution
- Performance optimization
- User support
Ongoing Support Options
- Monthly Management: $[X,XXX]/month
- On-Demand Consulting: $[X]/hour
- Priority Support: $[X,XXX]/month
Terms & Conditions
Payment Terms
- 50% deposit upon agreement
- 50% upon project completion
- Net 30 days for ongoing services
Service Level Agreement
- Response time: 4 hours for high priority issues
- Platform uptime: 99.5% SLA
- Support hours: 9 AM - 5 PM AEST
Change Management
- Scope changes require written approval
- Additional work billed at standard rates
- Timeline adjustments as needed
Next Steps
- Review Proposal: Please review this proposal and let us know if you have any questions
- Schedule Follow-up: We can schedule a call to discuss any details
- Agreement: Sign service agreement to begin implementation
- Project Kickoff: We’ll schedule the project kickoff meeting
Contact Information
Zixly Service Delivery
Email: [email]
Phone: [phone]
Website: [website]
Project Manager: [Name]
Email: [email]
Phone: [phone]
Thank you for considering Zixly for your DevOps automation needs. We look forward to helping you streamline your business processes and achieve your automation goals.
Document Version: 1.0
Last Updated: 2025-01-27
Owner: Zixly Service Delivery
Review Cycle: Per Proposal